Returns & Refund Policy

Elegant Furnishing Returns and Refund Policy

At Elegant Furnishing, we are committed to ensuring the satisfaction of our customers with every purchase. Understanding the need for peace of mind when shopping online, our Returns and Refund Policy is designed to be fair, transparent, and compliant with Australian Consumer Law (ACL). Below, you will find a summary of our key policies relating to returns and refunds.

Eligibility Criteria for Returns

For a product to be eligible for return, it must be:

  • It is in its original condition, unused and free from damage.
  • In its original packaging, all tags and labels are attached.
  • Accompanied by a valid proof of purchase (receipt or order confirmation).

Please note that custom-made or clearance items may only be eligible for return if faulty.

Time Frame for Returns

Products must be returned within 30 days from the date of delivery. We request that you review your purchase upon receipt to ensure satisfaction.

Process for Initiating Returns

To initiate a return, please follow these steps:

  1. Contact our customer service team via email or phone to express your intent to return an item.
  2. Fill out any necessary return forms provided by our team.
  3. Package the item securely and send it to the address specified by our customer support team.

Refund Method

Refunds will be processed using the original payment method used during purchase. Please allow up to 14 business days for the refund to appear in your account. In certain cases, store credit may be offered as an alternative refund method.

Exchange Policy

We offer exchanges on items that are defective or damaged. Please contact us within 30 days of delivery to arrange for an exchange. Exchanges are subject to stock availability.

Restocking Fees and Shipping Charges

  • Restocking fees do not apply to returns unless specifically stated on the product page.
  • Customers are responsible for return shipping costs unless the item is defective or not as described.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund. We will cover all associated shipping costs for the return of damaged or defective items.

Exceptions and Special Conditions

Items marked as "final sale" cannot be returned unless they are defective. During the holiday season, we may extend our return period; such extensions will be communicated through our website and customer emails.

Customer Support Contact Information

For any queries or concerns regarding returns and refunds, please contact our customer support team at:

Legal Compliance

Our policy complies fully with the Australian Consumer Law (ACL) concerning returns and refunds. Your rights as a consumer are protected.

Policy Changes

This policy is subject to change without prior notice. Customers will be notified of any amendments through our website or via email.

We appreciate your understanding and cooperation with our Returns and Refund Policy. At Elegant Furnishing, we strive to ensure a seamless and satisfying shopping experience.