Elegant Furnishing Shipping & Delivery Policy
Purpose: This policy provides clear information on the delivery, assembly, installation, and collection of our products to ensure a seamless experience aligned with industry standards and Australian law.
Delivery Options and Charges:
- Standard Delivery: Available across Australia with charges based on the delivery address, product type, and service level required. Charges will be outlined at the time of purchase.
- Express Delivery: Available for selected items at an additional charge to expedite the delivery process, depending on product availability and location.
- Large Items: Additional charges may apply for large and heavy items like sofas and dining tables due to size and handling requirements.
Assembly and Installation:
- We offer assembly and installation services for most products, which include setting up the items in your chosen room and disposing of all packaging materials. This service can be selected for an additional fee at the time of purchase.
- Fees vary depending on the product's complexity and the service required.
Delivery Scheduling:
- Customers will receive an estimated delivery timeframe upon purchase. We will contact you to schedule an exact delivery date and time as your order becomes ready for shipment.
- We strive to accommodate customer preferences and provide a two-day prior notification for confirmation or changes.
Collection Option:
- Customers may choose to collect their purchases from our designated distribution centres. Collections must be pre-arranged with our Dispatch Department, and items must be inspected upon pickup.
- Payments for collected items must be cleared at least 48 hours before the scheduled pickup time. Collection details, including the warehouse address and operating hours, will be provided when your item is ready for pickup.
Service Disruptions:
- While we aim to maintain accurate delivery schedules, factors like weather conditions, traffic, and supply chain disruptions may cause delays. We are committed to keeping you informed and minimising any inconvenience.
- In the event of significant delays, customers will be notified and may adjust or cancel their orders as needed.
Customer Responsibilities:
- Customers are responsible for ensuring the delivery location is accessible and ready for the receipt of goods. Accurate delivery address details and clear, safe access for delivery personnel are essential.
- Inform us of any potential delivery obstacles or specific requirements at least 48 hours before the scheduled delivery to ensure smooth service.
Cancellations and Rescheduling:
- If you need to cancel or reschedule your delivery, please contact our customer service team at least 48 hours before the planned delivery date to avoid any fees.
Modifications to the Delivery Policy:
- Elegant Furnishing reserves the right to modify this delivery policy at any time. Changes will be effective immediately upon posting the updated policy on our website.
Contact Information: For further inquiries or additional information regarding our delivery policy, please contact our customer service team or send an email to info@elegantfurnishing.com.au.
This policy aims to ensure that all aspects of our delivery service—from checkout to the comfort of your home—are clearly understood and effectively managed for customer satisfaction.
